Frequently Asked Questions

Find answers quickly before reaching out to our team.

Search FAQs

I registered but did not receive confirmation. What should I do?

Please check spam/promotions folder first. If still missing after 15 minutes, create a Help Desk ticket under Registration Issue.

Can I edit my registration details?

Yes. Raise a ticket with corrected details and your registration email so support can assist you.

Payment deducted but registration not confirmed?

Please wait 5 to 10 minutes for payment sync. If not updated, create a ticket with payment screenshot and transaction ID.

Can I get a payment receipt?

Yes. You can request payment receipt by raising a Payment Issue ticket with your registered email.

How will I join an online workshop?

Workshop access link is shared via email and dashboard before the session starts.

I cannot access workshop materials.

Raise a Workshop Information ticket with screenshot and your registered email.

Where can I find offline venue details?

Venue and reporting details are shared on your registered email at least one day before the workshop.

What should I carry for offline workshops?

Bring valid ID proof, registration proof, and any items mentioned in official workshop instructions.

When will I receive my certificate?

Certificates are usually issued after attendance verification and completion checks.

My certificate has incorrect details.

Raise a Certificate Issue ticket and include your corrected name and registration details.

Can I request a refund?

Please review the Refund Policy page first. If your case is eligible, raise a ticket with payment details.

How long does refund processing take?

Eligible refunds are processed as per policy timelines and banking settlement windows.

Still need help? Reach out and our team will assist you.